Thank you for shopping with us!
All sales are final and no refunds/exchange will be allowed as all items are specially customised for you.
Please contact us at hello@josiemamasews.com within 24 hours upon order confirmation if you require amendments to you order.
Do note that as all items are handmade, there might be a slight variations in sizing.
Please feel free to reach out if you need any adjustments or repair. Additional cost might be incurred depending on the nature of adjustments needed.
We try to be as accurate as possible in our descriptions of products, however, please note that the images / colors of the products may appear slightly different in reality due to variances in computer screen calibration. We will strive to ensure that products listed are true to life, as much as possible.
Please do not leave your purchase unsupervised with your pup. Curious pups do love to chew! Do take the necessary precautions to prevent having your pups chew on our products as these are not chew/bite-proof.
Unfortunately, we cannot be liable for any incorrect usage or accidents.
We reserve the right to accept or decline an order received in our sole and absolute discretion.
If we are unable to fulfill your order (for eg. material or hardware issues) we will contact you within 24 hours to arrange a refund.